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Bait and Switch for Facebook Apps

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I recently became aware of a bait and switch happening in Facebook-land. Last year I added the 'My Starbucks' application to my Facebook profile, allowing me to declare my public preference for the "Grande Non-fat Caramel Macchiatto". The app was pretty simple; just some drop downs to select your favourite beverage and mods and then it displays a picture of the drink on your profile.

This was back when everyone was still killing Zombies and other random wastes of time on FB. I didn't participate, but I did like the Starbucks idea. I'm pretty sure (based on what has recently happened) that Starbucks the company had no hand in protecting their trademark in this realm, but at least they didn't pull a Scrabulous and make a big stink about it. Perhaps now they wish they had?

Next week, My Starbucks's name and functionality will be changed to SpeedDate. Data entered into the original app won't be used anymore. Soon you'll be able to try SpeedDate, the fastest way to meet new people, so stay tuned! P.S. If you want to opt-out of this app, click here. on Thursday

Starting next week, the app that is installed on who knows how many million profiles will change its name and functionality... wait for it... into a dating application. Coffee and dating seem pretty similar, right? Imagine if you painted your house purple, then one day the paint company sent you a notice that all purple paint that had been installed was about to switch over to Plaid Wallpaper?!? No, that seems totally fine.

Obviously Facebook's developer guidelines require them to post a status update with the above warning, but how many million people will not heed or care about the warning until it's too late. I guess they only get one shot at it though, because people simply aren't installing silly apps like they used to...

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Is StumbleUpon Advertising the next Google Adsense?

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If you don't know what StumbleUpon is, imagine a remote control for the internet. You can use it to channel surf the web and 'Stumble' upon all kinds of things that interest you. You also have the ability to give something a thumbs-up or thumbs-down based on what you like, and this improves the systems ability to feed you content you will like.

So-- StumbleUpon Advertising (Stumbleads) is the contextual deployment of sites in front of users WHEN they choose, ABOUT topics they choose. It only makes sense. If I've said that I like sports, soccer, and shopping, then it would be only natural for SU to show me an advertisers page with (and here's the key) CONTENT that interests me: Like the newest Shoe from Nike. Not just a page with an e-commerce engine for me to buy the shoe-- I would give that a thumbs-down, but a page with interesting content ABOUT the shoe that I will read, share, and the MAY lead to a purchase.

How does it work?








If you're a media buyer, you're probably crying now. How hard will it be to not only convince a client that they should be doing this, but that their normal methodology won't work! They need to create valuable and interesting content to cut through the clutter. If they do it right, they will benefit from the 'StumbleUpon Effect' which is a long-tail like future for site traffic, and if they do it REALLY well, then they will enjoy other effects too, as all these savvy users of SU also use Reddit, Digg!, and Delicious.

Prepare to be crushed when you try to explain to your client that their existing website just "isn't cool enough" and doesn't offer enough 1-second-value to the reader to engage them in a channel-surfing web world.

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Some things you should know about Twitter

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For those thinking about using Twitter for their company or brand or product (not just themselves as a person), here are a few things you should know, and that could help with the internal sell. This a good reference too, from Hubspot, makers of the Twitter Grader.

1) Twitter is a great place to showcase third-party references and highlight the comments of your advocates. Detractors will always find you, but with transparency and honesty, your advocates will always win. The best way to showcase your supporters, or those people who have said something nice about you, is with favorites. In the right-nav, Twitter has favorites which are basically just tweets from other people that you have selected to save and store for later. I just went to the Starbucks official Twitter page @starbucks and they have a single favorite, and its random. They are not maximizing the usefulness of this feature from a corporate brand perspective. This like a pre-made testimonial zone.

2) Real world events and themes that you want to translate to the web have never been easier thanks to Hashtags. A hash (#) followed immediately by a word or combination of letters makes up a hashtag, and they are used to easy aggregate conversations when searching Twitter. For example, those attendees at the Meeting Tech Online Summit in 2008 used the hashtag #mtosummit and subsequently, those who were tracking the conversation knew that these tweets were related. It works just as well for a brand launching a product. Imagine aggregating all the conversations about the #newcoke launch back in the 80's? Coca-Cola would have known instantly that they made a poor decision. Maybe that's not such a great example... You can find hashtags at Hashtags.org or have your tag indexed by following @hashtags

3) Measurement and analytics are important in any online environment, however things are little different in the Twittersphere. Followers is a number that represents the number of people following your tweets, as a raw measurement of distribution. It doesn't measure the quality of this number, or the influence of these followers. The example I used a few days ago with a colleague was having 50,000 spammers following me is not as effective as having 100 of the top bloggers in our field following me. Quality over quantity. There's an easy way to measure this, and that's using Hubspot's Twitter Grader. This measures who's following you, and who follows them, and how often they tweet, and what kind of engagement they have. So how do you measure engagement? It's a little fuzzy, but looking at the number of @replies a user has can be used to determine just how involved in their community they really are.

4) The question for brands may come up early on surrounding whether the Twitter account should be a) BRAND - by Person b) person from BRAND or c) BRAND (on duty today: person). It's been almost unanimously agreed already that companies should not simply put themselves out there as an inanimate object BRAND with no reference to a person or human face at all. Twitter is a community, not a broadcast vehicle (though this could be disputed) and experts agree that making the communication as human and direct as possible is what will succeed. This is not the radio people!




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Bye Bye Domain Names #4

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So, as I mentioned Here, Here, and Here, I'm selling some of my cool, but completely useless-to-me domain names.  There's no point for me to keep them, and honestly, I think Claire would be happier if I lost domaining from my list of hobbies.   As I've said before, if you want one of these, or you know someone who may like one, let me know or send them the link.  Let's make a deal...

These domains are for some executives in Canada.  Leaders of big companies that probably want to control their personal brand.  I don't know them, but they likely would want to know about this, so if you know the people mentioned, send them the link:

RupertDuchesne.com - Rupert Duchesne is the CEO of Groupe Aeroplan, the company that runs Aeroplan in Canada, but also owns Air Miles and Nectar outside of Canada.  Not sure if this is even valuable, because as far as I know, he doesn't have much of an ego.  A real down to earth guy.

JohnSleeman.com - John Sleeman (as we all know) is the eponymous leader of Sleeman Breweries (owned by some Japanese company now).  I think this could be construed as an infringement of their trade mark because they have a beer called John Sleeman something.  However, this is a domain about John Sleeman the dude.  We figure that one out when they call.

NadirMohamed.com - Nadir Mohamed is the presumed next leader of Rogers Communications in Canada.  After the recent passing of Ted Rogers, Nadir stepped up, and should totally be made 'the man'.  At that point, his PR people may decide that protecting his brand reputation online is important.  OR, maybe Nadir will want it, because he'll want to sell his new book "How I took over Rogers" on NadirMohamed.com.

RobertDeluce.com - Bob Deluce is the Founder and CEO of Porter Airlines, the small carrier that operates from Toronto's island airport.  He's also independently wealthy, and is even married to someone who's independently wealthy. I think she's a real estate agent.

I've been asked why I bothered to register these domain names?  Isn't it squatting?  My definition of squatting is someone who doesn't want to let them go, and keeps domains to make ad revenue or something.  If someone wanted one of these, I would be happy to release them.  I know their value, and based on demand, that can be negotiated.  Let's see what happens...  (My goal is for this post to get picked up in the social media monitoring done by the extremely overpaid PR companies for some of these companies.  Set up a google alert on your name RIGHT NOW!  It's FREE!) If they want to deal, I look forward to it.




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Twitter contest for Malcolm Gladwell's Outliers

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Win a book if you follow me on Twitter. http://twitter.com/andrewkinnear It seems like there are some new and exciting ways to raise your profile on Twitter, and the simplest is an honest and relevant competition. I was reading ProBlogger Darren Rowse's TwiTip blog about the positive and negative attributes of a competition, and what stuck out the most for me was the necessity of making sure that the prize was relevant. I thought since my blog and tweets are primarily marketing focused, with a flavour of bizarre, Gladwell's new book would be a great prize. Also, since Indigo sent me two copies by mistake, I would gladly send one on to a lucky winner.

Follow me on Twitter for your chance to win. I'll end the content on March 1st giving me roughly 1 month. (I don't get that many hits or follows as it is, so this should be a fair amount of time.)

I really only want people following me that are interested in what I might have to say. If you are passionate about new ideas, innovation, marketing and marketing ideas, social media, technology, design and other generally cool things-- please follow  ///

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SAF: The Infamous System Access Fee

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It may seem like I'm picking on Rogers, but it's just because I have them as a provider and can find great material that much faster.  The truth is that Telus and Bell also have the fees.

What I'm really curious about is how the big three can sell the idea of a network access fee to their customers like this:
The system access fee is charged to help cover the costs associated with the ongoing operation, maintenance and upgrading of the wireless network.
The fee is not required by nor collected for the federal government or any of its agencies.
The fee is billed in advance each month, and will appear twice on your first invoice. One is for the month in advance and the second is a prorated fee from your activation date to the end of your first billing period.
For more information, please visit our bill explainer .


When the reality is that their own value brand, Fido, advertises NO system access fee. How can one part of a company try to gain customers with a message like NO SAF, implying that other brand have it, when those implicitly described are part of the same mother-ship.

You would think someone at the top would raise a stink. Why can't I just call Rogers and say "If you don't get rid of the SAF, I'm taking my number and switching to Fido. (or Koodo or Solo)" Shouldn't they listen?

The System Access Fee is something that preys on the average customer.

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AIR MILES launches a 'miles-earning' toolbar

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The Air Miles Reward Program, operators of the online mall AirMilesShops.ca, has recently launched a toolbar for IE and Firefox on both major platforms. It's a quick download and easy install, and avid Collectors will surely appreciate it.

The tool bar is designed to make it easy for online shoppers to make sure they receive their Air Miles Reward Miles. Under the current program, when Collectors visit AirMilesShops.ca prior to their online shopping, the purchase value is tracked, and a small commission is paid from the retailer which is translated into Miles for the Collector. Depending on the retailer, there are also many bonus opportunities for earning, as well as other standard offers like free shipping.

In addition to the shopping component of the Toolbar, there is also an opportunity for users to earn Miles just for searching. We all know that search is big-business, and this translates into a search affliliate fee for the Tool bar creator and Air Miles, which is passed on to the collector in the form of Miles. For something that most web users do hundreds of times per week anyway, it's a no-brainer.
Earn 5 AIR MILES reward miles for every 50 valid searches up to a maximum of 30 reward miles per month per Collector Account. Reward miles will be issued in increments of 5 reward miles. Toolbar searches are powered by Yahoo!

How can marketers influence the behaviour of their target audience without requiring a plug-in or download or add-on? Would an avid Collector of reward miles do other things for miles? What kinds of things? Love to see your answers in the comments...


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Bye Bye Domain Names #3

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As I continue on the trend of liquidating domains, I have another batch of somewhat interesting .coms to discuss.  If you'd like a better explanation of what I'm doing, and for some of the domains that I've already put on the chopping block, read this, and this...


Washvertising.com, WashMarketing.com, MessageWasher.com - This was an extremely short-lived, but fun adventure in new marketing.  Like an idiot, I registered more than one domain because I wanted to capture more than just the SERP traffic, I mistakenly thought I needed type-in-guess-traffic as well.  The idea was a business based on power-washing a laser-cut stencil over dirty sidewalks to leave a clean logo or message behind.  Called Reverse Graffiti, this concept ultimately was not viable as a stand-alone business because Toronto simply isn't dirty enough.  Many have attempted, and some have even succeeded in Toronto on a one-by-one basis, but after testing mnay different sites, I determined that this was not worth my time.

FlipFuel.com, StartFuel.com - A long time ago I had a dream about starting a bio-diesel company.  The basis was going to be changing consumer behaviour (hence the flip) or possibly getting new drivers and new car buyers to see the alternative (hence the start).  That never happened.  I do think these are cool names for something energy related but since I'm not energetic, these are on the block.


LightningDelivery.com, IsInTheMail.com - Both were for different ideas, but could be used for anything involving delivery, shipping, customization, payments, etc.  Lightning Delivery for me started as an online ordering of offline products (i.e. a website where you put in your group starbucks order and pay, then it gets delivered).  IsInTheMail was an idea for a company that would put together a personalized product for you (my idea was cereal in a tube) and then it would be put in the mail.  Could be anything though...

Ok, that's it for today.  As I mentioned, if you know someone you think would want to chat about one of these domains, let me know.  I seriously don't want to register them again, but you have to admit some of them are cool.

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Bye Bye Domain Names #2

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In my last post about the liquidation of some domain names I registered, I mentioned that these domains are somewhat valuable, but probably only to a select few people.  If you know someone you think may be interested-- send them the link.  Who knows?

McDPoints.com, ArchPoints.com, ArchRewards.com - A while back when I was running the loyaltybank.com and making pitches for B2B loyalty and rewards programs, I took it upon myself to register many variations and ideas and competitive placeholders for some program domains.  These ones were obviously for McDonalds (either in Canada or somewhere else) but I also have some that would work for Starbucks, CaraFoods, BurgerKing, the Keg, SIRcorp, and Tim Hortons. These could be consumer programs, or more likely, Employee recognition or rewards programs.  I'm confident that all of these domains avoid infringing any trademarks, but they are recognizable enough to be relevant.

Poopipedia.com - This was a bizarre idea I had for creating a series of Bathroom readers based on creative commons licensed content from Wikipedia.  There are many incredibly interesting and wacky articles in Wikipedia, and people always need something to read on the john.  This idea never came to fruition. 

GreenMyWallet.com, GreenMyAuto.com - These two sites came from an idea to create a brand of site "GreenMy" specializing in certain parts of your life.  GreenMyWallet I managed to get off the ground, and it has actually seen some tremendous traffic from StumbleUpon and Digg, because there's some useful info and some great links.  I just don't have the time or desire to maintain this...  

RegistryPoints.com, Registry-Rewards.com, HerPoints.com - The thinking, going back to my consumer loyalty plans from above, focus around creating a site where people 'Register' for their weddings, babies, etc but instead of items, people just buy points for the lucky bride (or mother).  Then they use an Amazon-like interface to spend those points on whatever they want.  It's basically a way that facilitates the event, but without the limitations of a single store (like the Bay) and instead lets you spend your points on ANYTHING.  It would also track it nicely so that you could send thank you notes and all that other girly stuff that you have to do when you go through this kind of thing...

That's all for this post.  I have more, and I'll be posting more as I go.  If you know someone that you think may want one of these, let me know.  I seriously don't need these anymore, and would love to see someone get some good use out of them.  My ideas shouldn't cost me money!



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Groups for all the wrong reasons

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Why do people still make Facebook Groups when they should be making Facebook Pages? Does anyone even still join groups? In short, a group is a for an association of people identifying an affinity or cause.  It's grass-roots.  The problem is it's limited from a true marketing perspective.  Outbound messaging is the true measure of capability in Facebookland, and short of the small number of messages permitted to a small part of a group (limited to 5000 members I think), your message isn't going to get out.  

The other big metric in marketing is frequency.  How many times after I join a group am I going to return to that group page to read updates or discussion, or even participate.  Granted, if this is a group for something that I'm extremely passionate about, I may, but I probably only joined the group to be nice to the pseudo-friend that invited me.

Pages on the other hand, create both a place for discussion (and reviews, and comments, etc) as well as a marketing vehicle for outbound communications to fans called Updates. These updates bring users back to the page of which they're a fan, where they can continue to interact with a brand or product or person or group (in the real sense of the word, like Greenpeace).  So why are people still making Facebook groups?

I think it's the "Invite all your friends" ease of use that makes a page seem legitimate (and hard unless you've got legitimate content that people want) and what makes a Group seem easy (and easier considering a group can be about just about anything, and if your friends are weak, they'll just join the group because that's easier that the social stigma of telling you they didn't want to be a part of your terrible idea.

Pages can also be for silly things, but typically they're for serious messages that need to get out to the widest possible audience.

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Bye Bye Domain Names #1

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I've decided that I have entirely too many domain names registered. Though I thought early on that I could turn each of them into 'something', many have never materialized into businesses or revenue generators or even gifts. (I'm amazed when someone is told they can have their domain name as a gift, and they shrug with a "no, I'm good thanks"...) Oh well. Over the next few weeks, I'm going to post some domains that I'm selling. Even though many of these domains were registered for under $10, they do add up, and yearly registration is simply something I want to eliminate as a cost cutting measure. (I think my wife would be happy about this as well).

As the first post, it's kind of a mixed bag. I'll tell you what the domain is, what I was thinking when I registered it, and why its of possible value. If you have any questions, feel free to email me or contact me via any other means (twitter, FB, Mobile, Home if you've got it) and let me know what you're interested in. We can work out a deal from there.

GordonNixon.com - Gordon Nixon is the CEO of RBC. As far as banks go RBC is pretty big, and Gordon Nixon has been recognized as one of Canada's top CEOs. I thought this would be a good guy to meet, and maybe owning his domain name would get me a meeting. CEOs have to keep their personal online brand reputation in line with their company, so as not to affect PR value.

DominicDAlessandro.com - Dominic D'Alessandro is the outgoing CEO of Manulife. He was the guy who took Manulife from a medium size Canadian financial services company and turned it into a mega-international financial powerhouse when they bought John Hancock. This is another situation where I thought that rich important guys from Canada would be a good investment as far as domain names. Mr. D'Alessandro was recently named Canada's top CEO.

MichaelSabia.com - As the former CEO of BCE, Bell Canada Enterprises, Canada's largest telecommunications company, Sabia took the company private in 2008, just before he left the company, when BCE was sold to the Ontario Teachers Pension Plan for $52 billion. As far as important executives personal reputation, Sabia caught my eye because he's in his prime to write a book or join a board somewhere, and upkeep of your personal brand is super important when you no longer have the luxury of an 'About Us' executive profile. You're limited to what ever the Globe and Mail prints.

PhillipCrawley.com - And speaking of the Globe and Mail. Mr. Crawley is the publisher (top dog) at the Globe and Mail, part of CTVGlobeMedia, one of Canada's largest media companies. As someone in Media and Press, I figured this domain would be a good one to have. Maybe one day it would be interesting for a 'Phillip's Thoughts' blog on old media. Who knows...
I'm going to publish a few more posts like this with some domains that I no longer wish to continue registering. There are many domains that deserve this title, but I will likely only put examples of interesting or bizarre domains.


UPDATE: Michael Sabia has recently taken the top post as President of the Caisse in Quebec. Also, the $52 billion dollar sale of BCE fell through in December. Ouch.



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Why is the twitter-yahoo! mashup important?

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I'll tell you why.  For the last few years, as the technology of Google, Yahoo and other search engines has improved, their ability to find current or virtually real-time publishing of traditional news has improved.  The obvious problem with this is that real news is restricted to articles or even blog posts that are 'Written'.  These may be copy-edited, spell-checked, proof-read, (or not) but at the end of the day, they are longer than 140 characters.

Microblogging, on the other hand, using services like Twitter, limit entries to 140 characters (inclusive of a URL if you want to add one) but take very little effort.  For this reason, they are incredibly up to date.  As that plane went into the Hudson last week, people were sending tweets before the mainstream media even had boots on the ground.  When Steve Jobs announced after Macworld that he was taking six months off to recover from his health issues, it was on Twitter in real time and traditional media heard a beat before they got the news out.

SO-- to combine the real time 'trend discovery' of twitter with the breadth and depth of a Yahoo! search is a marriage made in heaven. Tweetnews is the bomb. (It's a little overloaded right now though...)  As a marketer, this has also become the absolute best place to monitor media (both social and traditional) for PR hits to your brand.  I forsee this kind of integration happening all over the place as traditional media outlets attempt to add 'Breaking' to their news.



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Why offer rebates when they can just lower prices?

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There are a few reasons why rebates are offered instead of just reducing the price of a product. I managed to learn a few things from the loyalty industry over the past few years, not the least of which are the concepts of breakage and float.

With regards to rebates, breakage is the difference between what is redeemed (filled out, mailed in, cheques cut, mailed back, cashed in...) and what is not (tossed out, forgotten, misplaced, mismanaged...). When a computer manufacturer offers you a $250 rebate on a $1000 purchase, they get all the money from the retailer for all the computers, then SOME of the people who bought the computers mail in the rebate. The company then mails out the rebates and keeps the rest as breakage. This varies across industries, but for arguments sake, call it 20%. Assume that one in five people just don't get around to mailing in that little card.

The second reason, and not insignificant, is the concept of float. With rebates, there is an understood delay between when (using the above example) the retailer pays the manufacturer for the computer, and when the customer finally gets around to mailing in the card, and the company finally gets around to mailing out a cheque. Imagine if this is $250 x (thousands of computers per retailer) x (possibly thousands of retailers) x (6-12 weeks) = a lot of money sitting in the bank account of the computer maker and not the retailer or customer...

The other thing to consider is marketing. The warranty card and rebates are really the only way that a manufacturer can build marketing profile data about its customer base. This is truly the direct connection, and so this is another reason why rebates are great for them. They know you'll likely put real information on the forms, because now we're talking about their money.

Last but now least is marketing from an optics perspective. It looks better for the advertising to say the computer (from the above example) costs $750 with a mail in rebate than to say $1000. Right? Even when we're paying the money we're factoring that rebate, but breakage shows we don't all participate. What do you do?

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Strike-sitters for the inevitable ETFO strike in April 2009

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The 73,000 elementary school teachers in Ontario, part of the ETFO, have threatened to vote on Job action pending a skirt-lifting by the school boards on Friday February 13th (great date, BTW). So what if these teachers do vote for job action, and that action isn't 'work to rule' but a full blown strike (anticipated in late march were it to happen)?

800,000 students would be unable to attend elementary school, and that means an unbelievable demand for daycare, nannies, sitters, and child care in general for the 100,000+ parents who don't have the luxury of taking time of work to look after their children. With University and College classes not quite over, and highschool girls having their own school classes to attend, this could be quite the predicament for Ontario parents.

A U.S. company,  Sitter Soirees, organizes mixers for parents and sitters to connect willing and qualified care-givers with needy parents.  The sitters are screened by the company and photos and resumes are provided to the parents for parusal.  Then, just like speed-dating, everyone gets a chance to meet everyone else to find the 'personality fit' so important to this kind of arrangement.

I had another idea for this seemingly daunting and iminent under-supply of care-givers.  Treat baby-sitters like escorts-- or rather, the business model of an escort service.  Sitters sign up to be represented, and pay a small cut to the service that places them.  The problem I quickly found with this idea (from a parent I spoke with) is that most parents want to be able to meet and trust their sitter prior to sit.  The Soiree's mentioned above seem to promote these feelings among parents.  It'll be interesting to see what happens... 

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Quick Response codes could be useful (for nerds)

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QR Codes, the funny looking 2D barcodes, are a fast way that someone with a web-enabled mobile device can access a long URL via their device.

How cool is that? These have been around for years, so why aren't they ubiquitous yet? We've all got cell phones with cameras. Most of us have mobile access to the web either with a terrible WAP browser on an older cell or a sweet fully-functional browser like what you'd find on a Blackberry or iPhone. Nobody likes typing OR remembering things. It only makes sense that every outdoor, bus shelter, subway, transit or billboard ad would start to feature these QR Codes that you can even make yourself.

I think the problem (at least in Canada) is getting the software on the devices themselves. It's too much of a hassle for people to do it themselves, so the carriers need to make the QR code reader a native app.

Picture a situation where you're in a movie store, and all the movies have codes, you scan it, and then you can watch the trailer for that movie. Or you're at a bus stop, looking at an ad for a restaurant, you shoot the QR code and then you can immediately read the menu from their website. The possibilities are limitless. My suggestions have limits.

Ok, so how can the average person use a QR code? Put one on a resume to look cool (nerds only). Put one on a t-shirt with your phone numbers (nerds only)-- ok wait-- these are possibly only cool for nerds at this point...

UPDATE:  To get a QR reader for your blackberry Curve, Pearl or newer, go to http://get.neoreader.com/ 

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